5HD Removals (“we”, “our”, “us”) provides professional removals services across London. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
If you have any questions about this policy or how your data is handled, you can contact us at admin@5hd.co.uk
Information We Collect
We collect different types of information to help us provide accurate quotes, manage bookings, and deliver our removals services smoothly.
Information you provide directly
When you contact us or request a service, we may collect:
- Full name
- Phone number
- Email address
- Collection and delivery addresses
- Details about your move or service request
This information helps us understand your requirements and provide an accurate service.
Information collected automatically
When you use our website, we may also collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- General usage data to improve performance
This helps us improve user experience and website functionality.
How We Use Your Information
We use your information only for legitimate business purposes related to our services.
We may use your data to:
- Provide accurate quotes for removals and related services
- Arrange and manage bookings
- Communicate about your move or enquiry
- Improve our website and service quality
- Respond to customer queries and support requests
- Maintain internal records for business operations
We do not sell, rent, or trade your personal information to any third party.
Legal Basis for Using Your Data
We process personal data under UK GDPR based on:
- Contractual necessity (to deliver services you request)
- Legitimate business interests (to operate and improve our services)
- Legal obligations (where required by law)
We only collect data that is necessary for providing our services.
Data Storage and Security
We take appropriate steps to ensure your personal data is kept secure.
This includes:
- Secure storage systems
- Limited access to authorised staff only
- Protection against unauthorised access or misuse
- Regular monitoring of systems where required
While we take all reasonable precautions, no online system is completely secure.
Data Sharing
We may share your information only when necessary to provide our services.
This may include:
- Subcontractors assisting with removals work
- Payment processors handling transactions
- Legal or regulatory authorities if required by law
All third parties are required to handle your data securely and responsibly.
Cookies
Our website uses cookies to improve functionality and user experience.
Cookies may be used for:
- Website performance tracking
- Understanding visitor behaviour
- Improving navigation and usability
You can disable cookies through your browser settings at any time.
Your Rights
Under UK data protection laws, you have the right to:
- Request access to your personal data
- Request correction of incorrect information
- Request deletion of your data where applicable
- Object to certain types of data processing
- Request a copy of your data
To exercise these rights, contact us at admin@5hd.co.uk
Data Retention
We only keep your personal information for as long as necessary.
This may include:
- Completing your service request
- Meeting legal or accounting requirements
- Resolving disputes or maintaining records
After this period, your data is securely deleted or anonymised.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or your personal data, you can contact:
Email: admin@5hd.co.uk